Service of Compaq Branded InkJet Products

This Information Blitz (TD 2614-CR) clarifies the service procedure for Compaq inkjet products, specifically the IJ200, IJ700, and IJ900. Because there are no onsite service delivery capabilities for these printers, they are designated as return-only. Compaq Computer Corporation Services (CCS) engineers are instructed not to attempt onsite repairs, as this will lead to customer dissatisfaction due to a lack of parts and resources. Instead, all service requests for these specific models should be directed to 1-800-OK Compaq.