Intermittent Load/Unload Problems and Operator Errors

This Field Change Order (FCO) TK50-I002 addresses intermittent load/unload issues and operator error-related hangs in TK50 Tape Drives. It specifies that all TK50 drives below Revision E1 must be updated. The FCO process involves replacing the drive with a unit at Revision E1 or higher, which includes a new receiver, idler tape guide, link mechanism, bezel, and updated microcode. The document provides detailed installation instructions, including ESD precautions, diagnostic procedures, and LARS reporting codes. Additionally, it mandates that the "TK50 User Familiarization" video be made available to customers during the upgrade process to mitigate operator errors.